Open Teamviewer is a browser extension that allows you to open the Teamviewer application right in your browser to save as much time as possible. If none of those are applicable, pleas contact support.The easiest way to open the Teamviewer app right from your browser.This is why we ask to ensure that the N-able N-central/Take Control N-able Firewall Ports and Domain (Integrations in N-able N-central and N-able RMM) Firewall Exclusions are allowed, rather than specific URLs that are subject to change and adjustment for load/responsiveness.If you block all activity outside your region and no other region appropriate gateway is responding or are overloaded then you could be routed to a server outside your normal region.When the Take Control agent will try to hit a MSP URL outside your region, such as when you and your client are located in North America.If this still fails, the problem might also be caused by the following:.
How to clean re-install the Take Control agent on N-able N-central.Forcing a complete uninstall and reinstall will generally correct the problem:.If the Device has a Professional license assigned to it, you can use the Direct Support tools for that by going to Tools > Processes and checking if that process is listed there.To determine if this is the cause, please check if the BASupSrvc.exe process is running on the device.Subsequent automatic or manual attempts at its installation also fail because these files and folders need to be replaced/updated during the installation process.The most likely cause for this is that the initial Take Control Agent installation has failed causing some files or folders to be left behind in a locked status.
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